Refund policy

Return, Exchange & Refund Policy

At Lovora, every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Due to hygiene reasons and the delicate nature of jewellery products, we currently do not offer returns or exchanges for reasons other than manufacturing defects, damaged items, incorrect products, or verified missing items.

Please read our policy carefully before placing an order.

Exchange Eligibility

We offer exchanges only in the following situations:

  • You receive a damaged product.

  • You receive a defective product with a manufacturing defect.

  • You receive an incorrect item.

  • You receive an order with missing items.

To be eligible for an exchange:

  • The issue must be reported within 7 days of delivery.

  • The product must be unused, unworn, and in its original packaging.

  • You must provide clear photos and videos showing the issue.

  • For claims related to damaged, defective, incorrect, or missing items, an uninterrupted unboxing video recorded from the moment the sealed package is opened is strongly recommended and may be required for verification.

Requests submitted without sufficient evidence may not qualify for approval.

Non-Returnable & Non-Exchangeable Situations

We do not accept returns, exchanges, or refunds for:

  • Change of mind.

  • Personal dislike of the product.

  • Incorrect product selection by the customer.

  • Minor variations in color, texture, or appearance due to photography, lighting, or screen settings.

  • Normal wear and tear.

  • Products damaged due to misuse, improper storage, or mishandling after delivery.

  • Items showing signs of use or wear.

Exchange Process

To request an exchange, please contact us at lovorajewels@gmail.com or +91 78777 06799 within 7 days of receiving your order.

Please include:

  • Order Number

  • Description of the issue

  • Clear photos of the product

  • Unboxing video (if available)

  • Photos of the packaging (if applicable)

Once reviewed and approved, we will provide further instructions regarding the exchange process.

Refund Policy

As a general policy, Lovora does not offer refunds.

Approved claims are resolved through:

  • Product replacement, or

  • Store credit, at our discretion if a replacement is unavailable.

In exceptional circumstances where a replacement cannot be provided, a refund may be issued.

If approved, refunds will be processed within 5–7 business days to the original payment method.

Missing Items

If your order appears to have missing items, please contact us within 7 days of delivery.

To assist with verification, we strongly recommend recording an uninterrupted unboxing video while opening the package.

Claims regarding missing items may not be accepted without adequate proof.

Return Shipping Costs

If an exchange request is approved due to:

  • A manufacturing defect

  • A damaged product

  • An incorrect item sent by us

Lovora will bear the applicable shipping costs for the exchange process.

For any other circumstances, shipping charges may be the responsibility of the customer, where applicable.

Contact Us

For any questions regarding exchanges, replacements, or order issues, please contact:

Email: lovorajewels@gmail.com

Mobile No.: +91 78777 06799

Phone: [MOBILE NUMBER]

Business Hours: 10am - 7pm

We are committed to ensuring a smooth and fair shopping experience for every customer.